All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to M/s. Thennagam Tours

1. Payments:

• For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure from your country or upon arrival in India but definitely before the commencement of the services. Management personnel’s hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.

• Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.

2. Mode of Payment:

• Overseas advance payment can be made through Wire Transfer to our bank.

3. Cancellation Policy:

• In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

• Cancellation charges

• 45 days prior to arrival: 10% of the Tour / service cost
• 15 days prior to arrival: 25% of the Tour / service cost
• 07 days prior to arrival: 50% of the Tour / service cost
• 48 hours prior to arrival OR No Show: No Refund

• Note: Written cancellation will accept on all working days, except Sunday, Any cancellation sent on Sunday’s will be considered on next working day (Monday).

• For the X-mas and New Year period from 20 Dec to 05 Jan the payment is non-refundable.

• In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

4. Wildlife Safaris cancellation:

• All the wildlife safaris booked into any of Indian Wildlife National Park/Sanctuaries are nonrefundable. Even date change request will be considered as cancellation and no payment will be refunded/ adjusted against it.

5. Our Liabilities & Limitations:

• All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general wellbeing.

• Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

• We shall not be responsible for any delays & alterations in the programmed or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment’s, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.

• We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

• We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage’s & personal property/s at all times are at the client’s risk.

• Please Note: We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.

6. Conditions of Booking

• Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

• Thennagam Tours act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.

• Any other service mentioned in the brochure / pamphlet, as they are independently operating agencies. But we take care in selecting the necessary ingredients required for conducting the Tour keeping in mind your benefit & comfort. And just because we select them & inspect them we cannot be responsible for any Delay or Improper services provided by these Independent agencies.

• In case of Injury, Death or Loss / Damage which is caused by the act or default of the management or employees of any Hotelier, Airlines, Coach Operator/ Company who are independent contractors arising outside our normal selection and inspection process. Not are we responsible for the delayed / deficient services if any granted by them or / any act or actions of co-travellers which may result in availing the following and / or other services on the Tour.

7. Registration

• The Tour Participant has been supplied with details for the Tour Arrangement and the Tour Brochure / Pamphlet for the relevant year. The Tour participant shall read the same before filing and signing the Registration Forms and making payment towards part consideration of the Tour.

• Each Tour participant shall sign the Registration Form. The signing of the form means acceptance in totality of the Terms & Conditions contained herein by the Tour Participant.

• The Company reserves the right to decline to register any person/persons as Tour participant for any Tour without assigning any reason whatsoever. As this right is totally reserved by the Company.

8. Definition

• Tour Participant means a person/persons in whose name and/or whose behalf the booking is made and/or whose name is on the booking form, Provisional / Confirmed Passenger Tour Ticket means PTT. Company means Thennagam Tours. Tour Participant means TP Independent Contractors means the hotelier/ hotel owner, Airlines owner, Coach Owners/ operations or any other person or organization which has been selected by the Company for rendering services to Tour Participants.

9. The Company has the right at any time & for any reason:

• There is no contract between the company and the TP until the Company has received the appropriate non-refundable deposit. The full payment must be received in accordance with procedure laid down in the brochure /pamphlet as mentioned by the Tour Operator.

• If not paid in that time the Company reserves the right to cancel the booking with consequent loss of deposit & apply scale of cancellation charges as mentioned in the brochure/Pamphlet.

• To terminate contract after acceptance of deposit but prior to the commencement of Tour without assigning any reason whatsoever. In the event, the Company terminates the Contract, the Company may refund the Amount of deposit to the Tour Participant without payment of any Interest.

• To Amend after, vary or withdraw any Tour, excursions or facility it has advertised or published or to substitute an Independent contractor of similar class if it is deemed advisable or necessary. In either case, the Company shall not be liable for any damage, additional expense or consequential loss suffered by the TP or for any compensations claim.

• It is responsibility of the TP to hold valid transfer documents such as passport & visas & to furnish all documents required by the Co., for application of the same .In the event the applications for Visas made by any TP or by the Company on behalf of the TP is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by the applicant or due to any other reasons whatsoever, the Company shall not be liable or responsible for the same. All cost, charges in respect of the said applications for the Visa shall be borne by the Tour Participant.

• Health & Insurance: It shall be the duty of the TP to inform the Company in case the Tour Participant has any medical condition that may affect his ability to enjoy & pursue fully the Tour arrangements.

• The Company reserves the right, where appropriate, to ask the TP to provide written Certification of his medical fitness before his departure. It is advisable that the TP to acquire adequate Insurance cover to secure their life, health and property. It may be noted that the Tour cost does not include the Insurance Premium and that the Tour Participants shall have to acquire the same at their cost.

10. No person other than the company, in writing has the authority to vary, add or waive any stipulation, representation, term or condition set forth in the brochure/pamphlet.

• To continue with the Tour as amended or altered.

• To accept any alternative Tour which the Company may offer. In either of these above cases the TP shall not be entitled to or the Company shall not be liable to the TP for any damage, additional expense, consequential loss suffered by him or to pay any amount as refund.

• In the event, that the company is unable to conduct a particular tour, the Company shall at its own discretion refund the amount of the cost of the said Tour to the Tour Participants without any interest on the same.

11. The Company shall, in no circumstances whatsoever be liable to the Tour Participant or any person travelling with him for.

• Any death, personal injury, sickness, accident, loss, delay, discomfort, increase expenses, consequential loss and/or damage or any kind of theft caused.

• The temporary or permanent loss of or damage to baggage or personal effects howsoever caused. In this condition the expression howsoever caused includes wilful negligence on the part of any person.

• If in the event that the TP is booked on a particular Airline & due to certain reasons the said flight is over booked & the TP is not allowed to Board the flight, the TP shall not hold the Company responsible for the same and no claim whatsoever can be made by the TP against the Company.

• The Company shall not be responsible and/or liable for any damage caused to the Tour Participant due to reasons beyond the control of the Company.

• If the TP has any complaint in respect of services provided by any of the independent contractor, the TP shall immediately notify the same in writing to the independent contractor & the copy there of should be handed over to the Tour Manager of the Company in order to enable the Company to take up the matter with the Independent Contractor.

• TP travelling by Air will be subject to the Airline restrictions/limitations on baggage weight/size/number, currently which for Economy Class is 20Kg per person. All baggage and personal effects are at all times and in all circumstances the responsibility of the tour participant.

12. Refund

• The Company reserves the right to determine the quantum of refund payable in cash of cancellation or amendment of a Tour due to control of the Company. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. and the decision of the company on the quantum of refund. Shall be final. Such refunds will be paid directly to TP by the Company, it would take at least 45 days to process such refunds.

• If the payment is made in foreign currency & in the event of cancellation of the same, the refund will be made in Indian Currency only at prevailing rate on the date of return of the refund amount. There shall be no refund if the TP fails to join the Tour as per the schedule prescribed in the brochure/pamphlet or leaves the Tour earlier than the prescribed schedule. As the TP himself is responsible for such a schedule Also refund cannot be claimed if the TP is unable to utilize the services provided by us due to Personal problems like meals, rooms, excursions etc.

13. Conditions of Travel

• The Tour Participant will have to strictly follow the Tour program and return to India as per the validity of the Tour. All Tours are subject to Laws & Rules of RBI GOI. The prices quoted in the brochure have been calculated at the rate prevailing at the time of printing of the brochure/ pamphlet. The Company reserves the right to amend the Prices published in the brochure/ pamphlet In case of currency fluctuations, changes in Airfare and changes in this various cross rates of exchange before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before departure by the Tour Participant.

• Strict action will be taken again anyone overstaying his visa term and not travelling with the group as pet the schedule